Frequently Asked Questions about Shipping and Returns:

1. Question: How much is the cost for shipping.
Answer: Hongkong Post Air Mail with Tracking Number (Under 1 KG)    $12.0 for All over the world
Worldwide Express(UPS,DHL): Strating at $25. Please give us your phone number, because Express required for this information.

2. Question: What happens after I place my order?
Answer: Our ordering system immediately emails you a copy of your latest order once you're placed an order through our online order form. You will also receive another email from us in about 1-5 business days to inform you of the status of your order. Please ensure that you are using your correct email account to view your email copy(i.e. the same email address you specified when filling out our online order form). 

3. Question: Can I cancel my order?
Answer: Customer satisfaction is important to all of us at LEDSTRIPBRIGHT LTD. We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you. However, we shall not be able to process a cancellation once your order has been shipped.

4. Question: What should I do if the goods received are damaged?
Answer: All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours of receipt of damaged merchandise by you.

5. Question: Are delivery dates guaranteed?
Answer: We cannot guarantee delivery dates for circumstances beyond our control (e.g.,   unsuccessful delivery attempts, carrier weather delays, incorrect addresses, etc.) NO refunds will be issued under these circumstances.

6. Question: Can I specify a future delivery date?
Answer: yes,you can specify a future delivery date. please contact us.

7. Question: Where will you ship your products?
Answer: Right now, we will ship to all over the world.

8. Question: How long would it take to receive my items after placing order
Answer: The total time required would be order processing time plus shipping time. A rough estimate for delivering to any major city in the world would be as below:
Stock Orders with Air Parcel Shipment: ~ 11 to 16 working days
Stock Orders with Express Shipment: ~3 to 6 working days
Alteration or Custom-made Orders with Air Parcel Shipment: ~ 14 to 19 working days
Alteration or Custom-made Orders with Express Shipment: ~ 8 to 13 working days

9. Question: When will my order be shipped?
Answer: All stock merchandise will be dispatched ]for shipment within 1-3 working days of receipt of order. Please allow an additional 3-5 working days for custom-made or alteration service. You will be notified via email of any back orders, or other delays in shipping your order.We offer delivery via Registered International air parcel which takes up to 11-16 working days for you to receive your goods. We also offer Worldwide Express service which takes up to 3-6 working days for you to receive your goods.

10. Question: What payments do you accept?
Answer: Our website accepts most forms of paypal payments.
We accept credit cards(via Paypal), T/T, Western Union. you can choose your favorite method when you check out.

 

11. Question: What will happen if I give an incorrect shipping address?
Answer: PLEASE be certain of your address before ordering!  Unfortunately, your product will probably not get to its destination in time for the important occasion if you supply an incorrect address when ordering. Make sure that you include apartment or suite numbers if applicable. and most important is give us your phone nubmer
If a package is returned to us because of an address problem, we will reship the package to you or a corrected recipient address. You will be charged for the additional shipping fees.

12. Question: What happens in the event of lost packages?
Answer: Although we offer Express and registered postings, we would suggest delivery by UPS or DHL   In an effort to further your shopping experience with us, LEDSTRIPBRIGHT.com has decided to protect customers on any loss of packages sent to you via UPS or Registered Post. For registered postings, simply wait 3 months, so we can determine and confirm that the package has been lost, and we will reimburse you a full store credit up to the value of the product that you chose. For UPS deliveries, it may take 1 month to claim for reimbursements. We remain as always 100% dedicated to customer service.

13. Question: I still haven't received my package within the time you spec
Answer: We usually need 1-3 working days to process your order before it is shipped out. Once it's shipped, it will take another 7-10 working days for your package to arrive at its shipping address. Packages on express deliveries will take about 3-4 working days in shipping time to reach the recipient. In the rare event that the recipient faces unexpected delays in receiving our products, this could be due to a customs holdup. These holdups are usually temporary before the goods are re-released to the recipient. The holdups are part of random checks conducted by customs staff to ensure that packages originating from overseas do not contain harmful ammunitions or chemical products. Please allow a grace waiting period of about 1 week if there happen to be cases of such unusual delays. After which, you can always contact us again for help.

14. Question: I haven't received any information about my order status.
Answer: You should have received an acknowledgement approximately the status of your order in about 1-5 business days after you had placed your order. This message will inform you whether your package has been dispatched or of available options in the rare event that your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgement email directed to you(i.e. the same email address you specified when filling out our online order form).

15. Question: Can I have refund if I reject my package when it is delivere
Answer: If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.

16. Question: How do I exchange items?
Answer: The best way to arrange for an exchange is to contact our staff who will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us.

Frequently Asked Questions about LED Lights:

1. Question: what is an LED?
Answer: a light emitting diode (LED) is a semiconductor device that emits visible light when electrical current passes through it, it is a special kind of diode.

2. Question: what color of light can LED emit?

Answer: most LEDs are monochromatic. Light color is associated with the light wavelength. LEDs made with different semiconductor materials emit lights in different wavelengths. LED light wavelengths range from 400 nanometers (blue) to 800 nanometers (red). The colors of popularly available LEDs in the market are white, warm white, red, orange, yellow, green and blue .
 

3. Question: Can LEDs be used to replace conventional incandescent and florescent light bulbs?

Answer: yes and no. LEDs have increasingly been used in many different applications to replace old incandescent light bulbs. Examples include LED indicator lights for all kinds of electronic devices such as cell phone, calculators, automotive dash panel, LCD back-lighting, etc., LED seasonal decoration lights for Christmas and holidays, LED traffic signs and other LED direction signs, LED flashing lights, and so on. Currently LEDs are limited brightness, but this is increasing as better technologies are developed to make it brighter.

4. Question: what are the advantages of LEDs compared with conventional incandescent lights?

Answer: there are several obvious advantages LEDs have over traditional incandescent light bulbs, they are as follows:

· Low power consumption - energy saving,
· Long lasting,
· Cold lighting,
· Ruggedness,
· Small size and weight,
· Fast switch times,
· Simple to use.

5. Question: could you give more detailed explanations about these LED advantages?

Yes. Currently available LEDs are more energy efficient than incandescent bulbs, but less than florescent bulbs with the same light output. The power consumption of popular LEDs ranges from 30mW to 200 mW.
People can save money & energy by using LEDs instead of equivalent incandescent decorative bulbs.

The rated average working life of LED is 50,000 - 100,000 hours compared with 1,000 hours of incandescent bulbs.

LEDs emit cold lights as working LEDs generate very small amount of heat, so LEDs are much safer than equivalent incandescent light bulbs in terms of danger of fire. LEDs don’t have filaments to heat up in order to emit lights just like the case of incandescent bulbs. Lights are emitted from LEDs as a result of energy exchange occurring in the different semiconductor materials an LED is made of.

LEDs are usually shielded with solid transparent plastic materials so they are more rugged than incandescent and florescent bulbs that are usually sealed with glass.

LEDs can be powered by either AC voltage or DC voltage. The circuit that is required to appropriately drive LEDs is much simpler than that for florescent bulbs.

6. Question: we have seen so many advantages LEDs have over incandescent light and florescent bulbs, are there any disadvantages LEDs exhibit compared with incandescent or florescent bulbs?

Yes, the most significant disadvantage is the light output limitation of LED. Currently available LEDs emit limited amount of lights at a relatively small angle range, while incandescent and florescent light bulbs illuminate in all directions.

The second significant disadvantage is the high prices of LEDs. The currently available LEDs in the market are 3 ~ 10 times more expensive than equivalent incandescent light bulbs. This is why some customers still hesitate to buy LED products even though LEDs have so many obvious advantages over incandescent bulbs and people actually can save money by using LED products in the long run.

7. Question: what LED products are currently available for general customers?

Answer: the most popular LED products available in volume at the market place are various kinds of LED decoration light products. And in fact, they are ideal for replacing conventional incandescent decoration light products, because when compared with incandescent light products, these LED products save up to 95% energy, have much longer working hours, are more rugged, and safer in terms of danger of fire and electric shock.

At present, people can buy beautiful LED light strings, LED rope lights, LED icicle strings, and individual round LED bulbs with changeable colors, LED rope lights, LED pipe lights, and more other LED products will be put into market in the near future.

8. Question: as we notice that in LED light strings, LEDs are in series connection just like incandescent light strings, how do you compare these two kinds of light strings in terms of reliability?

Answer: LEDs are more reliable. Most available LED light strings have series configuration like old incandescent light strings, where lights in the string are connected in series with each other, so a disconnection of LED light from the string will always make the entire string fail just like incandescent light strings. However, in the case of light burning, an incandescent light bulb will always burn open, namely, the filament of the incandescent bulb breaks, so the whole string will always fail, while an LED light may either burn open like an incandescent light bulb or burn short where a short circuit is formed inside the LED, so the burned LED will stop lighting but all the rest LEDs in the string still light normally. And LEDs usually burn short, therefore, LEDs are more reliable than incandescent light bulbs in that respect.

9. Question: are there any LED strings better than those in series connection?

Answer: yes, there is. Various LED string products are more reliable than those LED strings in series connection in market. OUR strings use a unique patented connection configuration that ensures an LED string will work normally even one or several LEDs are disconnected from the string while keeping the low prices and all the features of LED strings.

10. Question: why are LEDs of some colors are more expensive than LEDs of other colors?

Answer: the reason is that different semiconductor materials are used for different color LEDs, and some semiconductor materials are more expensive than others; another reason is that manufacturing costs are different. White LEDs are the most expensive because red, green and blue LEDs are combined together to make a white LED.